AI That Actually Resolves Issues
Not a chatbot wrapper. A multi-agent orchestration system built on Claude that understands your infrastructure, diagnoses problems, and takes action — with citations and confidence scoring on every response.
The CTO Orchestrator
Every query passes through our CTO persona — an intelligent routing layer that analyzes intent, assesses complexity, and dispatches to the right specialist agent. It doesn't guess. It reasons about which agent has the skills, context, and tools to resolve the issue.
Intent Analysis
Understands what the user is really asking
Complexity Assessment
Routes simple queries directly, complex ones to specialists
Context Loading
Pulls relevant device telemetry, ticket history, and KB articles
Five Specialist Agents
IT Support Engineer
L1/L2 IT Support Engineer
- Windows & macOS troubleshooting
- Printer, networking, and connectivity issues
- Patch management and software deployment
- Remote script execution with sandboxed PowerShell/Bash
“Outlook keeps crashing on Sarah's laptop”
I've checked the telemetry for Sarah's device. Outlook is throwing Event ID 1000 errors. I'll clear the local cache and repair the Office installation.
Security Operations
CISO / Security Operations
- Threat detection and incident triage
- Compliance assessment (CE+, ISO 27001)
- EDR alert investigation
- Security baseline drift detection
“We got a phishing alert from the EDR”
I've isolated the alert. The email originated from a spoofed domain. I've quarantined the message and am scanning the recipient's device for any payload execution.
Infrastructure Ops
Infrastructure Operations Engineer
- Network topology and capacity planning
- Microsoft 365 administration
- Backup and disaster recovery
- Server performance optimization
“Exchange Online is slow for the London office”
Network telemetry shows the London gateway is at 92% capacity. I'm analysing M365 service health and routing patterns to identify the bottleneck.
Automation Ops
Automation & Scripting Engineer
- PowerShell and Bash script generation
- Bulk deployment automation
- Scheduled task management
- Cross-platform script execution
“Deploy the new VPN client to all Windows devices”
I've generated a deployment script targeting 47 Windows endpoints. The script will install silently, verify the connection, and report results. Shall I execute?
PSA Operations
Business Intelligence Analyst
- Revenue and margin analysis
- Contract utilisation reporting
- Unbilled time detection
- Financial forecasting
“Which customers have the lowest margins this quarter?”
Analysing Q1 data: Acme Corp is at 12% margin (target 35%) due to 47 hours of unplanned security work. I recommend a contract review.
Knowledge-Powered Answers. Not Hallucinations.
Every response is grounded in real documentation and data. Our retrieval-augmented generation pipeline searches across Microsoft Learn, vendor docs, resolved tickets, and internal runbooks — then reranks results for maximum relevance.
Semantic Chunking
Markdown-aware splitting preserves document structure
Hybrid Search
Dense vector + keyword retrieval for comprehensive coverage
Cohere Rerank
Two-stage retrieval surfaces the most relevant passages
Confidence-Gated Execution
Not everything should be automated. Our execution framework assesses risk and confidence before taking action.
Tool Registry
query_device_telemetryRead current device metrics
execute_powershellSandboxed PowerShell on Windows
execute_bashSandboxed Bash on macOS
restart_serviceRestart named service
get_event_logsPull system event logs
get_installed_softwareFull software inventory
Context That Persists
Every conversation is remembered. The AI loads your session history, understands what was discussed before, and builds on previous context. Feedback you provide directly improves future responses.
Persistent Sessions
Multi-turn conversations with full history
Auto-Titling
AI generates descriptive session titles
Feedback Loop
Thumbs up/down ratings improve response quality