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A MANIFESTOvol.01 / 2026

Managed services
is a headcount problem.
It's a software problem.

For twenty years, the MSP industry has answered ticket growth with engineer growth. Every new customer meant another Tier-1, another seat of ConnectWise, another 2 a.m. phone call. The margins got thinner. The work got duller. The talent left.

Fortuna Pace is what happens when you rebuild the MSP from the AI down. Agents resolve 4 of 5 tickets. Your team owns strategy, security and relationships. The business finally scales.

Read the thesisBook a demo
  • 82%
    of L1 tickets resolved autonomously across pilot customers, Q1 2026
  • £41→ £1
    average resolution cost on a legacy MSP stack. Ours: under £1.
  • 14s
    median time-to-fix for known issues. Human triage alone usually takes 11 minutes.
● SYSTEMS NOMINALuptime 99.98%fleet 4,812 endpointstickets/hr 347autonomous 84.2%as of 14:03 UTC